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UDC achieves ISO Certification

Nod of Approval for Quality Management System, Land Services and Strategic Project Delivery Processes

Kingston, Jamaica | March 22, 2021: The Urban Development Corporation (UDC), has attained ISO 9001:2015 Certification from the National Certification Body of Jamaica (NCBJ) for two of its core processes: Land Services and Strategic Project Delivery. The certification marks a significant milestone for the UDC, as it celebrated its 53rd anniversary on March 21. The accreditation forms part of the Corporation’s efforts over the past two years to restructure its operations for efficiency and performance in keeping with the Government of Jamaica’s Public Sector Transformation.

The Corporation’s journey to becoming ISO compliant involved the implementation of a Quality Management System (QMS) in conformance with the International Organization for Standardization (ISO) standards. The UDC then underwent an extensive, Corporation-wide audit which included a comprehensive review of its policies and procedures to ensure concurrence with operational and international best practices. The ISO certification is a major step in engendering a culture of continuous improvement and sustainable development as the Quality Management System is reviewed annually by the NCBJ.

UDC is among the first of a group of Ministries, Departments and Agencies (MDAs) earmarked for ISO certification, through the collaboration and support of the Ministries of Industry, Investment and Commerce, and Finance and the Public Service and facilitated under the World Bank-funded Strategic Public Sector Transformation Programme.

General Manager of the UDC, Ms. Heather Pinnock, described the achievements as not only a win for the Corporation, but for the GOJ’s Public Sector as a whole. “Attaining this distinction is a product of the dedication of our staff and management team to providing superior customer service through efficient processes and a focus on excellence. This is another key step in the transformation of the UDC to better deliver on its national mandate.”